A finger-prick test gives you a single glucose reading at one moment in time. The Syai Ultra continuously measures your glucose, showing trends, patterns, and the direction your glucose is moving. This helps you make more informed decisions. It’s also one ‘prick’ every 14 days versus several daily pricks, and you receive well over 280 daily glucose readings.

A Continuous Glucose Monitor (CGM) is a small wearable device that automatically measures your glucose levels throughout the day and night, sending real-time readings directly to your smartphone or compatible device. This allows you to check your glucose at a glance, view trends over hours or days, and receive alerts when your glucose is too high, too low, or changing rapidly.

Unlike a traditional finger-prick test, which measures glucose in your blood, a CGM measures glucose in the interstitial fluid (the fluid surrounding your body's cells). By providing continuous glucose data and trends, a CGM helps you make more informed decisions about food, exercise, medication, and your overall diabetes management.

It is designed for adults living with Diabetes. CGM can however reveal fascinating insights about how food and lifestyle factors can influence your glucose for people with insulin resistance, athletes or fitness enthusiast and people looking to optimize metabolic health.

Legally you don’t require a script for a CGM, especially when purchasing it out of pocket. Some pharmacies would require a script or when it is being reimbursed by your medical aid.

Before applying your sensor, download the Syai app, create an account, and ensure Bluetooth is enabled. Clean and dry the application site using an alcohol wipe, then follow the in-app instructions to apply and activate your sensor.

The sensor is applied using the easy-to-use applicator included in the box. Simply clean the application site, remove the applicator cap by twisting it off, place it firmly against your skin, and press the button to apply. Then activate the sensor by following the prompts in the Syai app.

The monitor has been researched and thoroughly tested to be applied on the back of the upper arm for the best experience. We do not recommend applying the monitor on areas where excessive activity or movement may cause it to fall off. Please avoid using body lotions or creams in the area, as they may interfere with monitor readings and impair adhesion. Select a smooth skin area free from birthmarks, stretch marks, scars, or lumps, at least one inch away from where you usually inject your insulin.

Yes. The Syai Ultra is designed for everyday life and can be worn while showering, swimming, and exercising. Avoid exposing the sensor to excessive force or prolonged soaking beyond the recommended limits.

If your sensor falls off before the end of its wear period, please contact our Customer Assist team via the Help Hub. They will help assess the issue and advise you on the next steps.

No. Each Syai Ultra sensor is designed for single use only and cannot be reapplied once removed.