HELP HUB

How can we assist you?

Whether you're setting up your first sensor, troubleshooting an issue, or figuring out your medical aid options
We're here to help. Browse our FAQs, get in touch, or download the guides you need.

Syai Assist

Having an issue with your sensor or app? Let us help you troubleshoot and get back on track

Syai Resources

New to CGM? Find guides, articles, and answers to help you get the most from your Syai Ultra.

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Syai ULTRA DEVICE SUPPORT

Tell us more about how we can assist

Complete the form below and we’ll be in touch within 1 business day.

First name

Last name

Email address

Contact phone number

Date of insertion

Date of event

Time of the event (estimate)

Serial number

Found on the applicator box beneath QR codes

LOT number

Description of event/issue

Describe what happened, when you first noticed it, and how it affected your readings.

Error code (if applicable)

Was third-party medical attention required?

Yes

Reason for reporting

I'd like to provide feedback

I would like a replacement

Please provide a screenshot or photo (if available)

Your delivery address

Should you be eligible for a replacement, where should it be shipped to?

Thanks — we've received your request and will be in touch within 1 business day.

Something went wrong — please check the form and try again.